Help and Questions

Help & Questions

Welcome to Virella Reads Support

We’re here to make your reading experience simple, smooth, and enjoyable.
If you have questions about your purchase, downloads, or our policies, you’ll find answers below.
Can’t find what you’re looking for? Contact us anytime — we’re happy to help.

📘 General Questions

Q: What is Virella Reads?
A: Virella Reads is a digital publishing brand dedicated to creating inspiring and practical e-books that help readers grow in every area of life — from self-improvement to emotional wellness and financial education.

Q: How do I purchase an e-book?
A: Simply visit our shop page, choose your e-book, and complete checkout. Once your payment is processed, you’ll receive an instant download link.

Q: What format are the e-books in?
A: All e-books are delivered in PDF format and can be read on any smartphone, tablet, or computer. Some titles may also be available in ePub or Kindle formats in the future.

💳 Orders & Payments

Q: What payment methods do you accept?
A: We accept major debit and credit cards, PayPal, and other secure digital payment options at checkout.

Q: I didn’t receive my e-book after purchase. What should I do?
A: Check your email (including spam/junk folders) for your download link. If it’s not there within 10 minutes, contact our support team — we’ll resend it immediately.

📩 Downloads & Access

Q: Can I re-download my e-book if I lose the file?
A: Yes! You can access your e-book again through the confirmation email sent after purchase. If you can’t locate it, email us with your order number and we’ll help you recover it.

Q: Can I share my e-book with others?
A: Purchased e-books are for personal use only. Please encourage your friends to support the authors by purchasing their own copies from our site.

🔁 Refunds & Policies

Q: Do you offer refunds?
A: Since our products are digital and instantly downloadable, all sales are final. However, if you experience a technical issue or received the wrong file, we’ll make it right — just contact us.

Q: What if I accidentally purchased the same e-book twice?
A: No worries! Reach out to us with proof of purchase, and we’ll review your order for a replacement or credit toward another title.

👥 Partnerships & Affiliates

Q: Can I promote Virella Reads e-books and earn commissions?
A: Yes! We offer an affiliate program for creators, influencers, and educators who want to share our books with their audiences. You’ll receive a personal promo code and earn a percentage for every sale made through your link.

Q: How can I collaborate or publish with Virella Reads?
A: We love working with writers and coaches who share our mission. If you’d like to partner or publish through Virella Reads, reach out via our contact page with your idea or manuscript.