Refund & Return Policy

Last updated: October 24, 2025

Thank you for shopping with Virella Reads! We appreciate your trust in our digital products and want you to be fully satisfied with your purchase. Please read our refund policy carefully before completing your order.

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1. Digital Product Policy

All products offered through Virella Reads — including e-books, guides, and downloadable content — are digital and non-tangible.
Because of the nature of digital downloads, all sales are final once the file has been delivered or accessed.

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2. No Returns or Exchanges

Since our products are delivered instantly, we cannot offer returns, exchanges, or refunds after the file has been downloaded or accessed.
Please review all product details carefully before purchasing.

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3. Refund Exceptions

Refunds may only be issued in the following rare cases:

• You were charged more than once for the same product.

• You never received access to your digital file due to a technical error.

• You received a corrupted or incorrect file and our team cannot resolve the issue.

If any of these apply, contact us within 7 days of your purchase, and we’ll be happy to help.

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4. Contact Us for Support

If you believe you’re eligible for a refund or are having trouble with your purchase, please contact our support team at:
📧 virellareads@gmail.com

When reaching out, include:

• Your full name

• Order number

• Purchase email

• A brief description of the issue

We’ll review your request and respond within 2–3 business days.

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5. Our Commitment

We’re dedicated to creating valuable, high-quality resources that help readers learn, grow, and achieve their goals. If you’re unhappy with your experience, reach out — we’ll do our best to make it right.